How do engagements start?

Always with a 30-minute discovery call. We talk through your situation, share initial thoughts, and if it's a fit we scope the right engagement. Every call is a paid, focused session. You always get a clear quote first.

Do you work with my cloud or stack?

Almost certainly. We work across AWS, Azure and GCP, Kubernetes, Terraform and OpenTofu, plus the full CI/CD and observability ecosystem. If it runs in production, someone on the team has probably operated it.

How does payment work?

Fixed-scope work like the Power Hour and Audit is paid upfront via secure checkout. Retainers are invoiced monthly. You always get a clear quote before anything starts.

Can you work with my existing team?

That's the goal. We embed with your engineers, pair, document, and hand things over so your team grows stronger. We aim to make ourselves unnecessary, not indispensable.

Are you available for short or urgent work?

Yes. The Power Hour is perfect for a focused problem or a fast second opinion. For incidents or urgent reviews, mention it when you book and we'll prioritize.

Writing SLOs Your Engineers Will Actually Respect

SLOs fail when they are vanity metrics handed down from above. Here is how to define ones that drive real decisions and end on-call burnout.

A wall of dashboards isn't observability, and "99.99% uptime" on a slide isn't an SLO. A good SLO changes what your team does on a Tuesday.

Measure what the user feels

Pick SLIs that track user experience, not server internals:

Request success rate (the user got a valid response).
Latency at p95 and p99 (it was fast enough).
Freshness for data pipelines (the data wasn't stale).

CPU usage is a cause, not a symptom. Alert on symptoms.

Set the target with the business, not for them

An SLO is a negotiation, not a decree. Sit down with product and ask: "What level of failure is acceptable before we stop shipping features and fix reliability?" That number is your error budget.

Let the error budget drive decisions

This is where SLOs earn their keep:

Budget healthy? Ship fast, take risks.
Budget burning? Freeze risky changes, invest in reliability.

The error budget turns "are we reliable enough?" from an argument into a number.

Kill the noise

If an alert doesn't require a human to act now, it is a dashboard, not a page. Ruthlessly downgrade everything else. On-call sustainability is a feature.

Writing SLOs Your Engineers Will Actually Respect

Measure what the user feels

Set the target with the business, not for them

Let the error budget drive decisions

Kill the noise

Want this applied to your stack?